Fewer dead ends
Give callers a clear route to the team or next step that matches their need.
Intelligent call flows
Route every caller to the right destination.
Build flexible call flows around your teams, locations, opening hours, languages and customer requirements.
IVR & Call Routing
CallerUses the selected number
AthalosReceives the call
RoutingApplies the agreed logic
DestinationTeam, location or platform
Operational flexibility
Design routing around locations, opening hours, language and availability.
One connected setup
Bring business numbers and the agreed destinations into a coherent call flow.
Where it fits
Use cases with a clear voice requirement.
The right setup starts with the service the caller expects and the destination that needs to receive it.
01Department selection
02Opening-hours routing
03Language choice
04Queue and overflow design
05Out-of-hours instructions
06AI-to-human handover
From brief to live route
A controlled path through commercial and technical decisions.
Define the requirement
We review the countries, number type, call profile, use case and destination.
Design the setup
Athalos checks the numbering route, commercial model, documentation and routing logic.
Connect your platform
Calls are connected to the agreed PBX, contact centre, IVR workflow or external voice platform.
Launch and manage
After approval and testing, the service goes live with agreed reporting, changes and support paths.
Solution detail
Know what needs to be agreed before launch.
Menus and destinations
A proposed setup can include voice menus, department routing, welcome messages and voicemail where validated for the service.
Rules and overflow
Time, location, availability, queue and overflow logic can be assessed against your operational requirements.
Platform connection
SIP, PBX, contact-centre and external AI connections are confirmed during technical discovery before being included.
Conditions & documents
Country detail comes before commitment.
Every proposal is subject to current service availability, regulation, documentation and technical approval.
- Available functions depend on the agreed platform and delivery model.
- Call recording requires legal, consent and retention review.
- Integration methods are confirmed during technical discovery.
- The call flow must include a tested failure and overflow path.
Frequently asked
Questions to settle early.
Can routing change outside opening hours?
Time-based routing is a design option subject to the selected service and validated configuration.
Can callers choose a language or department?
That can be included in an IVR design where the agreed platform supports it.
Can an AI call move to a person?
A handover path can be designed, but the external AI platform and destination must both support the agreed transfer method.
Make the next step concrete
Build the right ivr & call routing setup.
Share the market, call profile and destination. Athalos will identify what can be confirmed and what still needs approval.